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The Full Mouth Kit

$80.00 $100.00
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Skullbrusher 1.0

$85.00

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Bone Pick - 50 Pack

$15.00

Refund policy

Return & Refund Policy

Last Updated: October 13, 2026

At Mentist, we are committed to providing high-quality oral care products and excellent customer service. Please review our return and refund policy below.

1. 60-Day Return Policy

  • We offer a 60-day voluntary return policy for defective, damaged, or incorrect products.

  • Customers must contact us within 60 days of delivery to request assistance under this policy.

  • Eligible issues include:

    • Products that arrive damaged.

    • Products with manufacturing defects.

    • Products that do not function properly due to a qualifying defect.

    • Incorrect products received.

  • This 60-day period does not limit mandatory consumer rights or our separate six-month limited warranty on eligible electric toothbrushes.

2. Change-of-Mind Returns

  • Due to the personal hygiene nature of our products, we do not voluntarily accept returns simply because a customer changes their mind.

  • This applies to electric toothbrushes, floss picks, and other oral hygiene products.

  • Mandatory cancellation or withdrawal rights under applicable consumer laws remain unaffected.

  • Where legally applicable, exceptions for sealed hygiene products may apply after the packaging has been unsealed.

3. How to Request a Return or Replacement

  • Email support@mentist.co within 60 days of delivery for claims under our voluntary return policy.

  • Include the following information:

    • Your order number.

    • Your full name.

    • A description of the issue.

    • Photos or video of the problem, if reasonably available.

  • Our customer support team will review your request and provide instructions.

  • Do not ship products back without receiving return instructions.

4. Replacements

  • Our preferred resolution for approved defective, damaged, or incorrect product claims is a free replacement.

  • Replacement products will be provided at no additional product cost.

  • If a replacement is unavailable, unsuitable, or another remedy is legally required, we will provide an appropriate alternative, including a refund where applicable.

5. Refunds

  • Approved refunds under our voluntary policy are generally processed within 5–10 business days after approval.

  • Refunds are ordinarily issued to the original payment method.

  • Banks and payment providers may require additional time to post the refund.

  • Where applicable law requires a shorter refund deadline, we will follow that deadline.

6. Return Shipping Costs

  • Mentist covers return shipping for approved defective, damaged, or incorrect product claims requiring a physical return.

  • We will provide a prepaid return shipping label or an equivalent prepaid return arrangement.

  • Customers should contact our support team before returning an item.

  • Our business address is not necessarily our designated return facility.

7. Non-Returnable Products

Except where required by applicable law or covered by an approved qualifying claim, we do not voluntarily accept returns for:

  • Used electric toothbrushes.

  • Opened floss pick packages.

  • Products returned because of a change of mind.

  • Products damaged through misuse or improper handling.

  • Products that are no longer wanted.

8. International Returns

  • International customers may request assistance by emailing support@mentist.co.

  • Customers may have additional rights under their local consumer protection laws.

  • Where applicable, eligible European Union customers generally have a 14-day withdrawal period after delivery, subject to legally recognized exceptions.

  • To exercise a mandatory withdrawal right, customers should email us a clear statement requesting withdrawal and include their order details.

  • For qualifying withdrawal claims, refunds and any applicable standard outbound delivery charges will be handled within legally required deadlines.

  • Return shipping costs for change-of-mind withdrawals will be determined according to applicable law and the information disclosed before purchase.

  • Mandatory statutory rights for defective or nonconforming products are not limited to 60 days.

9. Order Cancellations

  • Customers who wish to cancel an order should contact support@mentist.co as soon as possible.

  • We will review cancellation requests based on the order's fulfillment status.

  • If an order cannot be shipped within the promised timeframe, we will provide any legally required cancellation options and refunds.

  • Mandatory cancellation and withdrawal rights remain unaffected.

10. Six-Month Limited Warranty

  • Mentist electric toothbrushes and their included charging equipment are covered by a six-month limited warranty against qualifying manufacturing defects.

  • The warranty begins on the original purchase date.

  • Approved warranty claims are generally resolved with a free replacement.

  • Replacement products are covered for the remainder of the original warranty period, unless applicable law requires otherwise.

  • The warranty does not limit statutory consumer rights.

11. Contact Information

For returns, refunds, replacements, or warranty assistance, contact:

Mentist, LLC

9012 Dulcetto Ct

Boca Raton, FL 33496

United States

Email: support@mentist.co

Website: https://mentist.co

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Thank you for shopping with Mentist!