Shipping Policy

Last Updated: October 13, 2026

At Mentist, we strive to provide reliable shipping services to customers in the United States and internationally. Please review our shipping policy before placing an order.

1. Order Processing

• Orders are generally processed within 1–3 business days after payment confirmation.

• Business days are Monday through Friday, excluding applicable holidays.

• Orders placed on weekends or holidays may begin processing on the next business day.

• Processing times do not include shipping transit times.

2. United States Shipping

• Estimated shipping transit time: 5–7 business days after processing.

• Estimated total delivery time, including processing: 6–10 business days.

• Delivery times are estimates and may vary based on carrier operations, destination, holidays, and other circumstances.

3. International Shipping

• Estimated shipping transit time: 7–15 business days after processing.

• Estimated total delivery time, including processing: 8–18 business days.

• We ship to eligible international destinations supported by our checkout and shipping providers.

• International delivery times may vary due to customs inspections, local carriers, holidays, and shipping restrictions.

4. Shipping Costs

• Shipping charges are calculated and displayed at checkout.

• Shipping costs may vary based on the delivery destination, order details, and available shipping methods.

• Customers can review applicable shipping charges before completing their purchase.

5. Customs Duties and Import Taxes

• International orders may be subject to customs duties, import taxes, and additional import-related charges.

• Unless otherwise stated at checkout, customers are responsible for applicable import duties and taxes imposed by their destination country.

• These charges may be collected by customs authorities or delivery providers.

• Any disclosures required by applicable law will be provided before purchase.

6. Order Tracking

• All shipped orders include tracking information.

• Tracking details will be provided once an order has shipped.

• Tracking updates may take time to appear after the shipping carrier receives the package.

7. Shipping Delays

• All delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

• If we cannot ship an order within the promised timeframe, we will provide any notices, cancellation options, and refunds required by applicable law.

• Customers experiencing shipping delays may contact our support team for assistance.

8. Lost or Damaged Packages

• If an order is lost in transit or arrives damaged, please contact support@mentist.co.

• Include your order number and a description of the issue.

• We will investigate the matter and provide an appropriate resolution in accordance with applicable consumer protection laws.

9. Incorrect Shipping Addresses

• Customers should verify their shipping information before completing an order.

• If you notice an incorrect address, contact us as soon as possible.

• We will attempt to correct shipping details when operationally possible, but changes may not be possible once fulfillment has begun.

• Any additional charges will be handled in accordance with applicable law and prior disclosures.

10. Undeliverable Packages

• If a package cannot be delivered because of an incomplete address, unsuccessful delivery attempt, or another delivery issue, please contact our support team.

• We will review available redelivery, cancellation, or refund options based on the circumstances and applicable law.

11. Contact Information

For questions regarding shipping, tracking, or delivery, please contact:

Mentist, LLC

9012 Dulcetto Ct

Boca Raton, FL 33496

United States

Email: support@mentist.co

Website: https://mentist.co

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Thank you for shopping with Mentist!